99% of our Clients, who completed feedback questionnaires in the past three months would recommend us, and 98% respondents rated our service Excellent or Good.

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July 2019

It’s rare that I would usually construct such an email, but in this case I really wanted to make an exception. I wanted to share with you and your partners how truly happy my wife and I are when we reflected upon what your firm and employees have done to support us through a difficult house sale. We have been working with members of Emma Fairburn’s team, starting originally with Emma Day, then Mica Wallace, and finally with Jessica Oliver. All of them have shown to be exemplary in their knowledge, insight and their communication – with particular praise reserved for Jessica, who took over our case following Mica’s departure at such a crucial time with the Deed of Variation. From the first contact with us, her ability to responses to the sheer tonnage of emails and requests I sent to her were consistently timely, concise and considered. There are times I misread or misunderstood elements, there are times my stress levels sky-rocketed, and there are times I just needed simplification, and your employees, yourself and especially Jessica, I felt really were excellent. I would like to also thank you again for the additional advice and support you gave when we considered action against our previous solicitors. This was what I would consider ‘going the extra mile’, and we really appreciated it. Your firm have been the shining light through quite an exhaustive and stressful house sale – we would recommend you to anyone we can, and indeed will look to use your firm’s services again when we muster the strength to go through another house sale.

Everyone was very good, especially Sally. As complete new comers to buying/selling a property, particularly selling the family home after 57 years, we were treated with kindness and great understanding by Woodford Stauffer. Thanks so much to Sally, we love our new home.

This has been my third move and the service I have received from Woodford Stauffer was by far been the best.

Jon Beck dealt with my matter very professionally at all times.

Jo and Lindsey were attentive and responsive throughout, they made a stressful transaction stress free. I have already recommended and will continue to do so.

Both Georgia and all other staff were consistently efficient, polite and always provided information and support promptly. We especially commend the firms thoroughness.

Emma Fairbairn and all of her team gave excellent service.

We were glad to deal with Luke, Emma and Megan, all of whom were most helpful. We would have no hesitation in recommending Woodford Stauffer to others and will certainly contact you if we need further help.

Darren and his team were excellent and had to put up with all or our questions as it was our first purchase. I would absolutely recommend! Woodford Stauffer were fully worth their fee and provided us with detailed information. Any queries were responded to within 24 hours and from mandating them, they helped us to complete within 2 months.

Nimmi Bains was really good. Nimmi didn't have much to do with our sale/purchase but when involved things seemed to move quicker.

Mr Luke Taylor was very pleasant and extremely patient.

Zoe Mccaig was so helpful and efficient. Receptionists were always helpful and pleasant.

Darren, Sarah and Kerry were a great team!

Katie Wouldham is very professional but also very friendly and caring, she puts you at ease straight away.

Darren, Yvonne, Annette and Kerry were all very helpful, great prompt communications and efficient.

Nimmi was excellent, especially with chasing outstanding information and getting info out of other solicitors/housing company. It was a long process but everyone made us feel like we hadn't been forgotten.

Clive Barker and Emma Warner were excellent and also your receptionist who was pleasant. I would like to add that on the few occasions I have visited you establishment, I have come away feeling very confident.

Thank you for all your help to purchase my new house. The service was fantastic and I will definitely use you again.

The staff generally provided poor service and made the house sale more stressful than it should have been. I would not recommend.

I would like to say thank you and covey my appreciation to all concerned. It was a long and drawn out sale and purchase and I am surprised a feeling of exasperation wasn't felt throughout the office!